Privacy Policy

1. Introduction

 

Sangeang Cruise ("we", "our", "us") operates the website sangeangcruise.com and provides Scuba Diving and Leisure liveaboard tour services in Indonesia. 

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This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our services.​ By using our website or services, you agree to the terms of this Privacy Policy.

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2. Information we collect ​

We may collect personal information that you voluntarily provide to us when you:

• Interact with websites owned by us, which include any channels operated by us on social media or social networking websites

• Make a booking or reservation

• Submit an inquiry through our websites

• Subscribe to newsletters or marketing communications

• Contact us by email, phone, or forms on our websites

• Use our services 

• When other sources provide it to us, such as for instance travel agencies, marketing or research partners or other users of our services

 

The types of personal information we may collect include:

• Full name

• Age

• Adress

• Email address

• Phone number

• Nationality and passport details (for travel documentation)

• Booking information 

• Emergency contact information

• Dietary restrictions 

• Dive experience and certifications

• Dive insurance information or medical information relevant to diving or travel safety

• Payment, credit card and billing information

• Communication records 

 

We may also collect non-personal information automatically, including:

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and tracking technologies

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3. How we use your information

We use your information to: 

• Process bookings and reservations

• Communicate with you about your trip

• Provide customer support and personalize your experience

• Arrange travel logistics and safety and security requirements

• Process payments and invoices

• Send trip confirmations and updates

• Improve our website and services

• Send promotional offers or newsletters (if you opt in)

• Comply with legal obligations

With your consent, we use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.

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4. Sharing your information 

We may share your information with trusted third parties when necessary to provide our services, including:

• Payment processors

• Dive guides, trip crew and transportation providers

• Government authorities for travel permits or port clearance

• Insurance providers (if required for safety or emergency situations)

• IT and website service providers

We may share your information with authorities, if required by law or legal proceedings.

We only share the minimum information necessary for these purposes.

We do not sell or rent your personal data to third parties.

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5. International data transfers

Because we serve international guests, your personal information may be transferred and processed in countries outside your country of residence, including Indonesia.

By using our services, you consent to this transfer.

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6. Cookies and tracking technology

Our website may use cookies and similar technologies to Improve website functionality, Understand visitor behavior, Enhance user experience, Support marketing efforts

In case cookies are used,You can choose to disable them through your browser settings.

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7. Data security 

We take reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or misuse.

However, no system can be guaranteed to be completely secure.

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8. Data retention 

We retain personal information only as long as necessary to:

• Fulfill the purposes described in this policy

• Comply with legal obligations

• Resolve disputes and enforce agreements

When information is no longer needed, it will be securely deleted or anonymized.

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9. Your privacy rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate data

• Request deletion of your personal data

• Withdraw consent for certain uses of your data

• Opt out of receiving promotional communications

To exercise these rights, please contact us using the details below.

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10. Third-Party websites

Our website may contain links to third-party websites such as payment platforms or travel partners. We are not responsible for the privacy practices of those websites.

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11. Changes to this privacy policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

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12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at sangeang.cruise@gmail.com